A Better Way to Mind Your Manners

by Elizabeth LytleLytle Elizabeth

As children, we are taught to say “please” and “thank you,” two phrases widely recognized as the most fundamental tenets of basic manners. And, you probably learned that saying “you’re welcome” was just as important.

This was the case for me. Starting in kindergarten, it was ingrained that “you’re welcome” should be my go-to answer to someone’s expression of gratitude. That all changed when I started my first job as a cashier at Chick-fil-A.

On day one of training, in addition to the basics of working the cash register and restocking the chain’s range of delicious sauces (Polynesian will always be my favorite), I was taught that saying “my pleasure” was an integral part of company culture.

“My pleasure” is a simple expression, but the underlying values it represents have the potential to change the way you interact with clients, co-workers, friends and family. This elevated version of “you’re welcome” implies extra care has been taken. It’s an acceptance of gratitude that shares genuine appreciation for an opportunity to do the work and to establish or strengthen relationships as a result. While I was introduced to this subtle tweak in the hospitality industry, I’ve long since incorporated the phrase into my day-to-day lingo, both at work and at home.

At Curley & Pynn, we believe every interaction provides you not with an opportunity to answer, but to respond and share the message you want to convey. So, the next time someone expresses appreciation, take the time to carefully respond, not just answer.

Category: Elizabeth Lytle, Taking Aim Tags: , , No Comments

How Much Should I Spend on Public Relations Services?

 by Kacie Escobar, APR Gartner’s 2020 CMO Spend Survey discovered 44% of marketing leaders surveyed have already e... Read More »

Five Ways PR Pros Can Improve Their Media Relations

by Matt Reed Before joining Curley & Pynn Public Relations Management, I worked in local newsrooms for 25 years ... Read More »

Media Interview Rules Still Apply in the Age of Zoom

 by Dan Ward, APR, CPRC We may have thought we’d be completely back to normal by now, but COVID-19 had other ideas... Read More »

Comments are closed.