Tag Archives: Customer Service

Start Preparing Your Business Now for Life After COVID-19

by Dan Ward, APR, CPRC The most effective crisis plans are developed long before a crisis hits. The same is true for recovery plans. If you haven... Read More »

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Don’t Be a Meeting Wanderer

by Dan Ward, APR, CPRC If your meetings run long, if you leave without clear action items, or if you catch yourself or others daydreaming, you may... Read More »

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A Better Way to Mind Your Manners

by Elizabeth Lytle As children, we are taught to say “please” and “thank you,” two phrases widely recognized as the most fundamental tenets... Read More »

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A Sense of Urgency

by Kim Stangle Customer service is a topic that’s been written about ad nauseam, but no matter how much we read, it always seems worth it.  Sort... Read More »

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How Many Times?

by Roger Pynn, APR, CPRC I’ll bet you can relate to this photo. How many times have you been really disappointed – or, for that matter, ... Read More »

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