Responsibility & Accountability

by Roger Pynn

This great blog post by Ken Mueller at Inkling Media struck a chord with me and I hope it does with you.  (Thanks to the always great Gini Dietrich – whose blog I love – for sharing this on Twitter.)

Nearly 30 years ago my founding business partner and I created a document we hoped would become the foundation for the culture of our little enterprise.  We called them Curley & Pynn’s Four Steps to Professional Success.  In fact, it worked quite well and over time our steps became a badge of honor … a brand statement, if you will, to tell clients what they could expect from C&P.

Some years later I added a fifth step … Accept total responsibility and be accountable for everything you do.

Our commitment to these five steps is so deep it is even printed on the back of all business cards.

When was the last time you said “I’m wrong” or confessed before your peers “I really screwed up”?  Eating crow or, perhaps even worse, burned oatmeal is really unpleasant.  The best way I know to avoid the aftertaste of a mistake is to avoid them.  Making a commitment like our fifth step is a step in the right direction.

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